Refunds and cancellation.
Effective and last updated October 15, 2026
If PorchRocket isn't right for you, you can get a full refund within 14 days of any payment. You can also cancel any time, and cancelling stops the next charge. This policy is part of our Terms of Service and covers purchases from Rake ML, Inc., which does business as PorchRocket.
Refunds within 14 days
You can ask for a full refund of any payment for a Bid Control plan or Ground Control credits within 14 days of the payment date. The refund goes back to the original payment method within 14 days of your request.
How to ask
Write to rortega@porchrocket.com or call (617) 913-6397. Tell us your company name and the date and amount of the payment. We aim to reply within one business day.
Cancelling a plan
You can cancel any time online from your account settings, or by email or phone. Cancelling stops the next charge. Your plan stays on until the end of the period you have already paid for, and your saved work stays in your account.
Ground Control credits
Ground Control credits never expire and stay in your balance until you use them. Only properties we find use credits. If a property we send is wrong, tell us within 30 days of delivery and we credit it back to your balance.
Contact
Rake ML, Inc. (PorchRocket), 251 Little Falls Drive, Wilmington, DE 19808. rortega@porchrocket.com, (617) 913-6397.