Ground Control by PorchRocket

Simple, clear
product terms.

Effective on release of the revised pricing. These terms cover Ground Control, which sells residential roofs identified by address and estimated age, ordered by ZIP.

What you are ordering.

You choose ZIPs, how many roofs (from 250 up to 10,000 in one online order, in steps of 50; more than 10,000 is arranged by phone), and any criteria or add-ons. When your ZIPs hold fewer than 250 roofs the order is still 250: we deliver every roof we find, and the credits for the rest stay in your balance. Each order is priced in credits per roof, shown before you place the order and locked for seven days. The number you order is a ceiling, not a promise: we deliver the roofs in your ZIPs that meet our 95% confidence bar, up to that number, and an order for fewer than every roof delivers the first roofs we find. We never widen your ZIPs, loosen your criteria, or raise your credits per roof to fill an order.

The service provides nonexclusive property data for your business’s mailing, canvassing, and optional contact research. It does not promise inbound leads, exclusivity, confirmed damage, purchase intent, revenue, or sales. Roof age is an estimate from imagery that is never older than two years when we process your order, plus property records. A processed date is the date we finished your order. Images and image dates are not delivered.

Credits, rates and accepted scope.

A standard roof uses 1.5 credits. Credits start at $1 before discounts. That is the price of a roof estimated 10+ years old, or under 10 when newer roofs are requested, at every order size. The 15+ age tier adds 0.5 credits per delivered roof. Broad targeting is included: Any, 1,500+ sq ft, $80k+ neighborhoods, asphalt and no solar change the count, not the price. Narrow filters carry a per-roof surcharge shown on the option before you choose it: 2,000+ sq ft adds 0.25 credits and 2,500+ sq ft 0.5; $100k+ neighborhoods add 0.25 and $120k+ neighborhoods 0.5; tile adds 0.5 and metal 1; has solar adds 1; and a complex roof shape adds 0.25. All supplied property, census and roof scan columns are included, along with owner name and mailing address. Neighborhood income is the median household income of the home's census tract, not the individual household's income.

Phone, email and DNC results cost 0.15 credits per matched roof. A phone or email match is charged once, including when multiple contacts are returned; no match, no charge. A name or mailing address alone is not a paid match. A supplied 16-page roof report costs 0.5 credits. Storm history, where supplied, costs 0.25 credits per roof and lists hail of half an inch or larger in the last 18 months, with dates. A shortfall never raises the accepted credits per roof. Orders of more than 10,000 roofs and all resale require an agreed quote.

Credits are bought in packs, and the price of a credit falls as the pack grows. Credits start at $1 before discounts. A standard roof uses 1.5 credits. 250 credits at $1 each; 500 credits at 80¢ each; 1,000 credits at $0.665 each; 2,000 credits at 60¢ each; 5,000 credits at ≈ $0.5333 each. Subscribe & save takes 20% off and adds the same credits every month. A purchase between two pack sizes is priced per credit at the smaller pack's rate. The smallest purchase is 250 credits. The price in dollars, with any applicable tax, is shown before you pay.

Subscribe & save adds the same pack of credits to your balance every month for 20% less than the one-time price. It is a subscription to credits only: it never places or repeats an order, and you spend the credits on any ZIPs whenever you order. You can skip a month, pause or cancel anytime from the Credits page (or through Manage billing). A skipped month is not charged and adds no credits, and the following month renews on its own. A pause lasts until you resume it. A cancellation takes effect at the end of the paid billing period, after which you can subscribe again. Credits already added stay in your balance.

Pay by card or an available Link method through Stripe Checkout. Successful verified payment adds the purchased credits to your balance. Renewals charge the authorized monthly amount; failed payments add no credits. An order starts only while its accepted scope and the credits to cover it are current.

Standard orders have no fixed fee. Exceptional work requires a separate quote, with any proposed fee and details disclosed before acceptance.

Credits and settlement.

When you place an order, the credits it could use are reserved from your balance. Only the roofs we deliver, and the add-ons we supply, use that reservation. The rest returns to your available credits when the order completes. An order that finds no roofs uses no credits.

Unused credits never expire and remain available for future orders. Placed orders cannot be refunded and credits are not redeemable for cash. Approved quality credits are permanent and used first. Reservations, releases, purchases, and quality remedies appear in one ledger with their source provenance.

Welcome roofs.

The first 50 roofs of a new workspace's first paid order are on us, 150 when the workspace subscribes to Subscribe & save at that checkout or already subscribes, if the order is placed within 3 days of the account being created; the exact deadline is shown with the offer. They are welcome credits granted at the order's own credits per roof, add-ons included, and used first on that order, so the order needs that many fewer of your credits. The smallest purchase is still 250 credits, and whatever you buy beyond the order stays in your balance. They never enlarge the order. Welcome credits that no found roof uses lapse and are never converted to credit, cash or a refund. Welcome roofs do not combine with promotion codes. One per workspace; the offer lapses without charge if no paid order is placed by the deadline.

Wrong roof? Credited back.

Within 30 days of delivery you can credit back any delivered address from the order page by choosing it and a reason. A wrong roof returns every credit charged for that address, add-ons included. Credit-backs are instant for up to 10 percent of an order's delivered addresses; further claims, and any claim marked "something else", are reviewed within two business days. Remedies are credits, not cash; they never expire, and the same address is not credited twice through a credit-back and a data review.

Final orders and subscriptions.

Once an order is placed, it cannot be cancelled or refunded. Credits reserved for roofs we do not find return to your balance when the order completes and remain available for later orders. You may request a review for an incorrect delivered address; an approved remedy credits what that address was charged. Credits never expire, are not cash and are not refundable.

A Subscribe & save subscription requires explicit permission for the monthly amount and the credits it adds. It renews every month until you cancel it from the Credits page. Skipping voids one renewal and the next month renews on its own; pausing stops renewals until you resume. Cancelling stops future renewals; orders already placed still complete, and existing files and credits are preserved. Monthly order schedules started under earlier terms keep running as accepted until you cancel them; each run excludes roofs already delivered to the workspace, and a delivery shortfall may require a territory or criteria change before the next run.

Files and data reviews.

Standard CSV, Excel, renaming, column ordering, conversions, and ZIP splitting are included. GeoJSON requires valid coordinates. CRM layouts are confirmed against the requested intake method; no native integration or software synchronization is included. New attributes need separately accepted terms.

Original files remain available during layout requests and corrections. Corrected versions and changed-record files retain stable property IDs. You may request a review of qualification or a purchased component. Approved remedies credit the attributable paid value; the same entitlement is not credited twice. Review explanations are preserved in the workspace.

Accounts and permitted use.

Your Ground Control account is separate from PorchRocket’s existing customer accounts. Keep access credentials private and grant teammates only the roles they need. Client workspaces keep credit, access, suppression, and prior deliveries separate. Agencies may use a workspace for the named client’s campaigns; bulk redistribution and recipient rights require agreed scope.

You are responsible for the permission and requirements that apply to your outreach. A phone match or address record does not establish consent, reachability, purchase intent, or an accepted advertising-platform audience. These data do not replace an inspection or determine damage, insurance coverage, valuation, or solar economics.

Ground Control is not a consumer reporting agency and its data are not consumer reports under the Fair Credit Reporting Act. You may not use them to decide eligibility for credit, insurance, employment, housing, or any other purpose that the Act covers. Contact matches carry litigator and state do-not-call flags where supplied; scrubbing against the National Do Not Call Registry requires your own subscription account number, and you must follow the Telephone Consumer Protection Act and state calling and texting rules.

Optional completion texts.

Text alerts require separate consent and verification for each order. The program sends a verification text and one completion alert. Message and data rates may apply. Reply STOP to opt out. A text issue never blocks your order, email notification, or downloads.

Questions and requests.

Use the Ground Control inquiry form for product questions, portfolio scopes, account requests, or help with a review.